Dr. Colton Backhaus Reclaims His Practice with Cloud-Based ChiroTouch

This article dives into the remarkable transformation of Belle Chiropractic in Belle Fourche, South Dakota, under the leadership of Dr. Colton Backhaus. Driven by his commitment to achieving a better work/life balance, without sacrificing patient care, Dr. Colton transitioned to cloud-based ChiroTouch to elevate operational efficiency and flexibility. His experience underscores how cloud-based practice management tools are setting a new standard for chiropractic practices nationwide.

The Challenges

Upon taking ownership of Belle Chiropractic, Dr. Colton faced the constraints of a traditional server-based system that limited remote access and patient communication. These restrictions made it difficult to connect with patients after hours—a crucial aspect for weekend patient engagement. To meet the demands of his modern practice and connect with patients anytime, he needed a solution that untethered him from the physical limitations of in-office servers.

ChiroTouch as a Solution

In August 2023, Dr. Colton switched to cloud-based ChiroTouch, quickly seeing transformative results. With cloud-based access to patient records and practice operations, he gained the flexibility to manage his practice from anywhere. Reflecting on this shift, Dr. Colton shares, “I love that you can access it anywhere. It’s really convenient to get on my phone and respond to patients right away.”

CT Engage, ChiroTouch’s patient communications feature further streamlined patient interactions, allowing him to easily manage scheduling and communication through mobile devices. This tool has been a game-changer, helping him efficiently reschedule and follow up with patients, thus strengthening overall engagement.

The Results: Greater Efficiency and Patient Engagement

The shift to  cloud-basedChiroTouch brought significant advancements to Belle Chiropractic:

• Remote Access: Dr. Colton can now handle patient communications and appointments from any location, liberating him from being office-bound.

• Streamlined Charting: Using hot buttons in ChiroTouch’s charting feature, he quickly completes SOAP notes, reclaiming valuable time in his day.

• Enhanced Patient Communication: CT Engage provides instant patient notifications and automated reminders, reducing missed appointments and increasing patient satisfaction.

Reflecting on his new workflow, Dr. Colton states, “Doing notes is pretty smooth with the hot buttons. Everything’s easy to manage, and I can take care of things quickly.”

Opportunities for Growth

Looking to the future, Dr. Colton envisions expanding Belle Chiropractic’s services by incorporating insurance-based billing alongside its cash-based model. He is evaluating ChiroTouch’s billing and clearinghouse features to support this shift, setting the stage for further growth and patient accessibility.

Conclusion

Dr. Colton Backhaus exemplifies how cloud-based ChiroTouch drives flexibility and efficiency in chiropractic practices. From managing patient interactions on-the-go to streamlined charting and uninterrupted connectivity, ChiroTouch has empowered Belle Chiropractic to flourish. Equipped with these tools, Dr. Colton is well-positioned to expand his practice while continuously delivering exceptional patient care.