FAQs

The easiest way to know if you are using server-based ChiroTouch or ChiroTouch Cloud is to look at your account number. If your account number starts with CTC, you are a Cloud Customer. If it does not, you are a server-based Customer.

If you cannot access the ChiroTouch Community for any reason and need to get in contact with support, you should call the support number of the service you are currently using.

Cloud-based ChiroTouch  - (619)-854-2998

Server-based ChiroTouch - (844) 307-4901

The best way to get ChiroTouch support is through the ChiroTouch Community. You can chat with a live support specialist, search for help articles, or submit a support ticket that will go directly to our support team. Login to the ChiroTouch Community at the links below. ‍

ChiroTouch Server

‍ChiroTouch Cloud

Access Cloud system requirements here.

Patient data syncs between scheduling and billing modules, eliminating redundant data entry and reducing manual errors. Codes from providers’ SOAP notes link directly to the billing screen, and ERA files download automatically into ChiroTouch.

Payments can be posted directly through the ChiroTouch portal for faster tracking. The system can track separate payments if a patient splits the bill with their insurance provider. It also integrates claims management with TriZetto clearinghouse, reducing the need for multiple vendors.

The system provides end-to-end claims management, eliminating paperwork and manual follow-ups. It enables administrative teams to electronically submit claims to payers, saving time and reducing costs.

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ProClear automates claim submissions, includes claim scrubbing, and automatically posts electronic remittance advice (ERA).

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ChiroTouch uses HIPAA-compliant encryption to secure patient information, preventing the loss or theft of handwritten documents and ensuring patient data is protected.

Patient details submitted through CT InForms are automatically updated in ChiroTouch’s charting software across the office, ensuring instant and accurate data entry.

Submitted forms sync automatically with the ChiroTouch EHR, reducing manual entry errors and simplifying data management.

Patients can use digital devices to fill out HIPAA-compliant forms before and after appointments from anywhere. This includes intake forms, safety protocols, and consent forms.

CT InForms is a digital solution for chiropractic patient intake forms, offering a streamlined way to collect patient information, save time, and reduce staff workload.

Send patient surveys immediately after their visit to encourage positive online reviews and provide tools for patients to give direct feedback to the office if they are dissatisfied, actively managing and improving patient satisfaction.

Yes! You can set up a consistent schedule for messaging, responding to messages with two-way texting and emailing, and customizing messages using templates to create targeted campaigns.

The software facilitates sending feedback requests, patient surveys, and online reputation management by collecting patient satisfaction metrics from current reviews.

CT Engage provides communication via text (broadcast SMS and two-way texting) and email. It gives practices a web-based dashboard for managing these messages. It also supports uploading contacts, sending images, and receiving instant message alerts.

CT Engage works within ChiroTouch’s EHR to streamline communication workflows and centralize all engagement activities in an all-in-one communication dashboard.

CT Payments connects patient and payment data in one practice management system, ensuring seamless integration of cash-based and insurance-billing workflows. ChiroTouch provides uninterrupted revenue for chiropractic practices with less friction for patients.

Yes! ChiroTouch’s cloud-based platform allows payment processing from anywhere, including out-of-office events and mobile chiropractic visits. Staff can also handle billing from home if needed.

Consolidation reduces the need to train staff on different software, deal with multiple vendors, and track associated costs. It streamlines and automates billing and collection processes.

Integrated billing posts payments automatically to patients’ accounts, reducing bookkeeping errors. It consolidates invoicing and payment collection into one platform, eliminating the need for multiple systems.

CT Payments processes payments directly within ChiroTouch, eliminating the need for end-of-day reconciliation and reducing human error. Payments are automatically posted to the patient’s ledger in the EHR.