Billing and Coding Hints and Tips: What’s In That Envelope? Respond to Records Requests Like a Champ

Do you dread a thick envelope that arrives at the office with an insurance company’s return address? Most of us know that is because it probably contains a request for records. Whether on a single patient’s single date of service, or a list of 25 patients and a laundry list of dates, it’s daunting. However, slapping the notes together and sending the records request back to the payer without serious review is a bad idea.

Records may be requested at any time, by a patient, another provider, a payer, or a government agency. Often, when requested by a payer, these records requests are the first sign of an audit. Putting your best foot forward is critical on the first requests for information.

In this webinar featuring Kathy (KMC) Weidner, MCS-P, CPCO, CCPC, CCCA, she covers how you can respond to a records request like a champ including:

• When is a request for records the tip of the iceberg?
• What happens when the documentation doesn’t tell the full story?
• Why using a case summary can be the answer