Chiropractic Billing Software: Solving Payment Challenges

Highlights

• Chiropractic billing software streamlines how you collect payments from patients, ensuring you get paid accurately and quickly.
• Common patient billing challenges such as manual data entry, inconvenient payment methods, and repetitive, high-friction processes are so common that practice managers accept them as part of doing business.
• Chiropractic EHR integrates payment processing with patient data, allowing practices to streamline patient billing.

Proper billing and collections are essential to building a thriving practice, and your chiropractic billing software plays a key role. While patient insurance covers some of the costs of chiropractic care, your patients will need to pick up where their insurance stops.

Let’s explore how chiropractic billing software gets you paid faster and minimizes the burden on your staff.

3 Common Patient Payment Challenges

Many chiro practices face similar billing and payment challenges. They happen so frequently that practice managers treat these challenges as though they’re part of the job.

Among them are:

1. Inconvenient Payment Methods

Today’s healthcare consumers want options. The ability to pay online will give your practice a competitive advantage and make it more attractive to current and future patients.Patients want online payment alternatives for many reasons. It is simple, saves time, and is more convenient than paying by mail.

What’s more, providing online payment options may increase the likelihood that patients will pay their bills on the day of service, which is crucial to the financial well-being of your practice.

2. Too Much Time Spent on Data Entry

If you are using a third-party system to capture payments that isn’t integrated with your chiropractic practice management software, you’re going to be spending a lot of time on data entry.

A lack of integration between the two systems means having to manually transfer confirmation numbers, payment amounts, and other data from one to the other to maintain an overview of each patient’s account. You may even have dedicated staff just to do this type of data entry at the end of each day.In addition to lost time, manual data entry also has a high risk of human error.

3. Repetitive Manual Processes for Recurring Payments

Time is vital in a busy chiropractic clinic. Time spent on repetitive processes like entering credit card numbers by hand is time taken from patient care.In a chiropractic setting, many patients are repeat patients. They come in more than once and often use the same credit card to pay for services. It’s time-consuming for staff to enter the same credit card information every visit. It also forces patients to wait after finishing their visit.

How CT Payments Supports Streamlined Billing

CT Payments, an ancillary service that works within ChiroTouch, integrates your payment processes with your practice management software, allowing you to create better patient and staff experiences. All transactions happen in the same place where you schedule appointments, input SOAP notes, handle invoicing, and see your practice’s health at a glance.

Greater Flexibility

With CT Payments, patients can choose from a variety of modern payment options, including credit cards (via swipe or chip), ApplePay, Android Pay, online or over the phone. Chiropractors can cater to a wider population who want electronic payment options.

Location Freedom

Cloud-based technologies allow you to process payments from anywhere, including out-of-office events and mobile chiropractic visits. Staff can even handle billing from home.

Safety and Convenience

Data encryption allows practices to securely store patients’ credit cards within the chiropractic billing software. This eliminates the need to swipe a card or manually input payments with each visit.

Time Savings and Accuracy

Payments processed with CT Payments immediately post to your ledger with no additional data entry required. There’s no risk of typos and no time spent on records that won’t balance.

Uninterrupted Revenue

CT Payments automatically updates expired credit cards on file or other outdated information that might result in a declined transaction. Enjoy uninterrupted revenue while providing less friction for your patients.

How CT Payments Works

CT Payments has been meticulously designed to help chiropractic office staff take back their time while providing an optimal patient experience. Here’s a quick overview of how we’ve simplified payment collections.

Offering Online Payments

According to a 2021 survey, more than 50% of patients want the ability to pay their healthcare bills online. When you use CT Payments, your patients have that option. Making online payment possible for your patients will give your practice an edge over those that don’t, making your services more attractive to existing and potential patients.

Processing a Credit Card

In ChiroTouch, you can select a patient and view their ledger and payments with just a click of a button. You have two options when adding a new payment: Payer Payment or Patient Payment. To process a credit card, you’ll choose the Patient Payment.

From there, just add a few simple details: Payment Type, Payment Amount, Payment Method (card swipe, manual entry, or card on file). You can add a note about the transaction if you like. Then, submit the payment!

Placing a Credit Card On File

For all credit cards that patients have not previously used, you’ll need to follow a manual input process for their first payment. However, you can add a card on file once the initial transaction is completed.

Check the Add Card to File box, then add a card description (e.g., Lily’s MC, Adam’s Visa, etc.). The next time the patient visits, you can click the Card on File option on your payment screen to complete the payment faster.

Patients can have more than one card on file. You’ll see all stored cards under the Billing tab for each patient. Also from this tab, you can add a credit card to a patient’s file without running a payment first.

Processing a Refund

Mistakes happen. You might capture a co-payment twice or charge for a service that insurance covered, for example. CT Payments allows you to quickly issue refunds via the Payments screen. See all payments at a glance, starting with the most recent payments.

Check the box for the erroneous payment, then click Refund Payment. Input a refund reason, then confirm the refund details.

Scheduling a Recurring Payment

For patients with unique payment needs, you can automate recurring payments with a one-time setup. Using CT Payments, choose the Schedule and Recurring Payments menu under the Billing tab. Then choose a one-time scheduled payment, ongoing recurring payment, or payment plan.

Set it once and forget it. CT Payments will work in the background, ensuring you collect your revenue without spending time on manual entry or follow-up.

Solving Billing and Payment Challenges with CT Payments

A standout patient experience includes more than what happens in the treatment room. Collecting payments is also part of the equation. Book a demo to discover how chiropractic billing software takes the hassle out of patient payments.