How to Simplify Payment Processing for Your Chiropractic Practice

Chiropractic payment processing can be overwhelming, often involving complex and time-consuming processes. Challenges like multiple software systems and manual data entry can detract from patient care, resulting in errors and delays.

An integrated payment processing system consolidates and automates financial activities to streamline workflows, allowing you to focus more on your patients and less on administrative tasks.

The Challenges of Traditional Payment Processes

Traditional payment processes in chiropractic practices often involve manual data entry, which can result in several problems. Most notably, hand-entering payment details is susceptible to errors, such as mistyped numbers or misplaced records.

Manual data entry can lead to discrepancies in payment ledgers and inaccuracies in patient billing accounts. These errors take extra time to identify and correct, with billing and insurance processing taking between 3 and 13 minutes per patient! This slows down the entire payment cycle and can undermine patient trust.

Inefficient payment processing can also result in longer wait times for patients at checkout, potentially decreasing their satisfaction and harming your practice’s reputation.

What’s more, outdated card details can cause unnecessary declines, leading to missed payments and administrative follow-ups. 

Implementing an automated chiropractic billing system can streamline operations, reduce errors, and improve patient experience.

The Benefits of Integrated Payment Processing

Integrated payment processing systems can transform how your chiropractic practice handles patient payments, ensuring every transaction is smoother and more efficient. A secure payment system for chiropractors offers the following benefits for both you and your patients.

Efficiency

Integrated payment systems automate invoice generation and consolidate patient payment options into one platform, eliminating the need for multiple systems. These streamlined tasks reduce manual entry, simplify the billing process, and boost staff efficiency. Centralized transaction management allows staff to process payments more quickly and with fewer errors. 

For example, you can set up recurring payments for ongoing care plans, ensuring timely payments without additional administrative effort. Real-time payment posting updates patient accounts instantly, providing accurate financial records and reducing the likelihood of discrepancies.

Accuracy

Streamlined chiropractic payment processing solutions automatically match each transaction with patient records for more accurate billing. This improved accuracy prevents issues like billing for the wrong service, duplicate entries, or incorrect amounts, maintaining financial reliability.

Time Savings

Automating patient payments reduces administrative processes, freeing staff and practitioners to focus more on patient care than paperwork. 

With features like automatic card updates, practices save valuable time by avoiding unnecessary manual follow-ups on declined payments.

Depending on your daily appointments, you could save about two hours daily on billing and insurance tasks!

Improved Patient Experience

Quick and accurate transaction processing shortens wait times and minimizes billing errors. Online, phone apps and credit card payment options also increase patient satisfaction, encouraging loyalty and referrals.

How ChiroTouch Simplifies Payment Processes

Streamline your payment process with ChiroTouch. ChiroTouch is a leading EHR and practice management system designed for chiropractic practices. Its integrated payment platform, CT Payments, takes the hassle out of payment processing, freeing up your time to focus on patient care. 

With ChiroTouch and CT Payments, you can achieve the following:  

• Integrate payments seamlessly. Combine payment processing with practice management tasks to manage billing, scheduling, and claims in one unified system. For example, when you check out a patient, the system instantly records their payment and reconciles it within the platform. 
• Enjoy a user-friendly interface. The easy-to-navigate design ensures quick setup and smooth daily operations. Quickly learn how to process payments and manage patient accounts, even if you’re new to the system.
• Offer versatile payment options. Accept payments through swipe, chip, Apple Pay®, Google Pay™, and NFC. Improve accounts receivable rates by allowing patients to pay their statements with a preferred method, whether contactless or card-based.
• Automate reconciliations. Ensure accurate financial records with ChiroTouch’s analytics and reporting features. Automated end-of-day reconciliations provide real-time updates, eliminating the need for manual adjustments and reducing human error.

Features of ChiroTouch Payment Processing

CT Payments offers a range of features designed to streamline financial transactions and improve the efficiency of your chiropractic practice. Expedite your payment processes with the following features:

Real-Time Reporting

Gain immediate financial insights with real-time reporting. Access up-to-the-minute revenue data, track outstanding balances and monitor cash flow instantly. Real-time reporting lets you quickly identify trends, address discrepancies, and optimize your billing strategies immediately. 

If a service frequently goes unpaid, implement a reminder system for patients using emails or SMS texts in CT Engage. You can also adjust the payment terms or follow-up procedures to improve collection rates.

Recurring Payments

Set up and manage recurring payments for ongoing patient care plans. Automate credit card processing for chiropractic services like monthly adjustments or long-term treatment plans, ensuring timely collections. This feature reduces administrative workload by eliminating the need to process payments each month manually. 

For instance, if a patient has recurring sessions for chiropractic adjustments, you can schedule automatic monthly payments. This ensures a consistent revenue flow and frees staff time to focus more on patient care rather than billing tasks.

Card on File

ChiroTouch ensures HIPAA-compliant payment processing, protecting patient payment information while facilitating quick checkouts. Upgrade the patient experience by eliminating the need to re-enter payment information for every visit. 

Securely store a patient’s card for weekly adjustments, allowing for fast and seamless payments at each appointment without the hassle of re-entering card details.

Automatic Card Updates

With CT Payments, expired, lost, or stolen cards are automatically updated—ensuring smooth transactions without interruptions. This eliminates the need for staff to manually update card details, reducing declined transactions and improving efficiency.

Instant Posting

Instantly post payments to the patient’s ledger for accurate and up-to-date financial records. Real-time posting reduces errors and provides a clear financial picture at any moment. 

When patients pay for their session at checkout, ChiroTouch immediately updates their ledger, ensuring a current account balance. Eliminate the need for manual entry and reduce the risk of errors or discrepancies in financial records with automatic posting.

Optimize Your Chiropractic Payment Processing with CT Payments

Simplify your payment processes with ChiroTouch and enjoy numerous benefits for your practice. With CT Payment’s integrated payment processing, you’ll experience improved efficiency, accuracy, and significant time savings. Streamline operations, reduce administrative workload, and ensure a smooth payment experience to boost patient satisfaction.

Discover all the benefits of CT Payments. Download our free eBook for a complete overview.

Frequently Asked Questions

Q: How can ChiroTouch's integrated payment processing system save time for my practice?

A: ChiroTouch streamlines payment processing by automating end-of-day reconciliations and payment postings to patient ledgers. This can save your staff up to 30 minutes daily, reducing errors and freeing up more time for patient care.

What’s more, with CT Payments, expired, lost, or stolen cards are automatically updated, keeping transactions smooth and saving your staff even more valuable time.

Q: What types of payment methods does ChiroTouch support?

A: ChiroTouch supports a variety of payment methods, including swipe, chip, Apple Pay®, Google Pay™, NFC, in-person, text, email, and phone payments. This flexibility lets patients choose the most convenient way to pay, reducing missed payments and enhancing their experience.

Q: Can ChiroTouch help with recurring payments and missed appointment management?

A: Yes, ChiroTouch allows you to set up and automate recurring payments, ensuring a steady revenue stream and reducing missed appointments. Automatic card updating keeps stored payment methods valid without requiring patient intervention. This feature is ideal for practices offering ongoing treatment plans or membership programs.

Q: How does ChiroTouch ensure the security of patient payment information?

A: With ChiroTouch, safeguarding patient payment data is a top priority. The system complies with HIPAA regulations, encrypts all sensitive information, and uses secure payment gateways. You can rest easy knowing your patients’ financial details are protected from unauthorized access and fraud.

Q: What are the benefits of automating end-of-day reconciliations with ChiroTouch?

A: Automating end-of-day reconciliations with ChiroTouch means no more manual account balancing. It reduces human error and saves your staff precious time, allowing them to focus on patient care and other critical tasks. It’s a game-changer for streamlining your practice’s financial management.

Q: Can ChiroTouch help reduce payment processing errors?

A: Absolutely! ChiroTouch's integrated payment processing system automates payment postings and updates, cutting down on manual entry errors. You benefit from accurate financial records, creating a smoother billing process and making your practice more efficient.

Q: How does ChiroTouch handle payment processing for multiple locations?

A: Managing payments across multiple locations is a breeze with ChiroTouch. The system centralizes payment processing, so you can track and manage payments seamlessly, no matter where the service was provided. 

Q: What kind of support is available if I encounter issues with payment processing on ChiroTouch?

A: ChiroTouch offers comprehensive support to keep your practice running smoothly. You have access to a dedicated support team, extensive online tutorials, and detailed documentation. If you encounter any issues with payment processing, help is just a call or click away.