Enhancing the Patient Experience with Integrated Payment Processing

A patient leaves the adjustment room at your chiropractic practice feeling relaxed and at ease. As they approach the front desk to pay, they encounter an inefficient payment processing system that creates unnecessary delays. 

Unfortunately, issues like slow payment verification and limited payment options can leave your patients feeling frustrated and hesitant to return for further care. The solution? An all-in-one payment processing system that integrates with your EHR to create a smoother, more satisfying patient journey.

Using Integrated Payment Processing for a Seamless Payment Experience

Today’s patients expect quick and convenient payment processing, just as they do with other aspects of their healthcare. A 2021 survey found that 37% of patients prefer to pay online via a portal, and 32% want to use a mobile app. 

More than half said that healthcare is the most difficult industry to make a payment.

As consumer technology advances, so do expectations for efficient service, including payment transactions. Slow and cumbersome payment processes can impact patient satisfaction. Long wait times and limited payment options can frustrate patients, making them less likely to return for future appointments. 

In a competitive market, a seamless payment experience will help you stand out, retain patients, and maintain a positive reputation. An efficient, versatile system like CT Payments boosts patient satisfaction, streamlines office operations, and builds long-term patient loyalty for increased profitability.

No More Chasing Down Updated Card Details

Keeping payment methods up to date is often a time-consuming hassle for both patients and staff. With CT Payments, your practice no longer needs to track down expired, lost, or stolen cards. When a patient’s card changes, it is automatically updated, ensuring uninterrupted transactions and saving your staff valuable time.

This feature helps prevent declined payments, eliminates awkward conversations about expired cards, and reduces administrative workload. The result? A smoother, stress-free payment process for your practice and your patients.

Versatile Payment Options

To meet growing patient demand, offer versatile payment options to eliminate the inconvenience caused by limited payment methods.

Enhance patient convenience by providing a range of payment methods, including:

• Credit cards
• Debit cards
• Apple Pay®
• Google Pay™
• ACH transfers
• In-person payments
• Over-the-phone payments
• Online payments

These flexible payment solutions help patients check out quickly and easily after their appointments, improving their overall experience and satisfaction with the visit.

Automated Statement and  Payment Reminders 

Prevent patients from missing payments with automated reminders and notifications. Modern software lets you send timely reminders for upcoming and overdue charges, helping patients stay on track. Notifications about payment confirmation provide peace of mind, letting patients know their payments were successful.

An efficient system will streamline your practice’s financial operations, leading to more consistent cash flow and improved billing processes. It will also minimize administrative burden and improve the overall experience for your staff and patients.

Streamlined Check-Out Process

Integrated payment processing software simplifies check-out procedures, eliminating lengthy and complicated processes. CT Payments ensures that transactions go through smoothly, even if a patient’s card has expired, been lost, or replaced—thanks to automatic card updates.

This feature prevents declined transactions and the need for last-minute manual payment updates, reducing interruptions and improving the check-out experience.

Secure, HIPAA-Compliant Transactions

With nearly 7 billion data breaches in the U.S. in 2024, many patients are concerned about data privacy when handing over their financial information. A modern payment processing system addresses these concerns with strong security measures and strict compliance standards, reinforcing patient trust and confidence in your practice.

Look for a solution like CT Payments, which adheres to Payment Card Industry Data Security Standard (PCI DSS) and Health Insurance Portability and Accountability Act (HIPAA) regulations, providing high-level protection for all transactions. It uses advanced encryption technologies to safeguard sensitive data, providing peace of mind to your patients. 

Personalized Payment Plans

Managing large or recurring payments can overwhelm patients, disrupting their treatment plans and impacting your cash flow. CT Payments offers personalized payment plans to simplify payments for all parties. 

• Recurring payments. Automatically collect hassle-free payments for ongoing treatments. For example, if a patient requires monthly adjustments, set up recurring payments without the need for repeated billing.
• Subscription or membership plans. Offer personalized payment plans with automatic recurring payments for ongoing treatments like monthly adjustments. Simplify payments and ensure consistent cash flow without repeated billing.
• Flexible payment schedules. Customize payment plans to meet each patient’s unique needs. For instance, create a schedule that spreads out the cost of sessions over several months, making it easier for patients to manage payments.

This convenience boosts patient satisfaction and improves adherence to treatment plans, improving health outcomes and their experience with your practice.

Enhancing Overall Patient Trust and Loyalty

Patients expect a smooth, hassle-free experience at every touchpoint—including payments. Few things are more frustrating than a declined transaction due to an outdated card, forcing them to update payment details before completing their visit.

CT Payments eliminates this frustration by automatically updating expired, lost, or replaced cards, ensuring uninterrupted transactions. With fewer payment delays and no need for manual updates, patients can check out effortlessly.

A seamless payment process reinforces a positive patient experience. By streamlining transactions and improving communication, your practice demonstrates efficiency, reliability, and respect for patients' time.

When payments are effortless, patient satisfaction grows—leading to stronger relationships, greater trust and confidence in your practice, and more word-of-mouth referrals.

To learn more about CT Payments, read Frequently Asked Questions below.

Upgrade Your Patient Experience With ChiroTouch and CT Payments

ChiroTouch and CT Payments transform the patient experience by streamlining payment processes, improving transparency, and optimizing communication. 

With automatic card updates, your practice spends less time managing outdated payment details and more time focusing on patient care.

These improvements reduce wait times, clear transactions, and strengthen patient relationships—and they’re included with your ChiroTouch subscription.

To learn more, download our free ebook today.

Frequently Asked Questions (FAQ)

Questions about using integrated payment processing and CT Payments for a better patient experience at your practice? We have answers!

How can integrated payment processing benefit my chiropractic practice? 

Integrated payment processing streamlines administrative tasks, reduces errors, and enhances patient satisfaction by offering seamless, versatile payment options.

What security measures should a chiropractic payment processing system have?

 A robust system should comply with PCI DSS and HIPAA regulations, using advanced encryption technologies to protect patient data.

What security measures are in place to protect patient information? 

CT Payments adheres to the highest security standards, including PCI DSS and HIPAA regulations. Advanced encryption technologies safeguard sensitive data, ensuring patient information is secure and compliant.

How does CT Payments improve cash flow management? 

CT Payments streamlines patient billing and payment collection process, reducing delays and improving consistency in cash flow. Automated statements and versatile payment options ensure timely payments and better financial management. Automatic card updates eliminate unnecessary declines, ensuring that payments go through smoothly without administrative intervention.

Can patients set up automatic recurring payments?

Yes, CT Payments allows for automatic recurring payments within the ChiroTouch software. This feature is particularly useful for patients with ongoing treatments, making the payment process hassle-free and convenient.

What types of reports can I generate with CT Payments? 

CT Payments offers robust reporting features, allowing you to generate detailed financial reports, track payment statuses, and analyze trends. These insights help in making informed decisions and optimizing practice operations.